Refund policy
Refund & Return Policy
We want you to love your purchase, and we’re here to help if something isn’t right. This Refund & Return Policy explains how returns, refunds, damages, and lost-package situations are handled at Curio Blvd.
1. Return Window
You have 14 days from the date you receive your order to request a return.
Return requests submitted after 14 days may not be eligible.
2. Eligibility for Returns
To be eligible for a return:
- Only items purchased at full price are eligible for return. Items purchased at a discount may be exchanged or returned for store credit.
- The item must be in the same condition you received it
- Unworn or unused
- With original tags
- In its original packaging
- You must provide a receipt or proof of purchase
3. How to Start a Return
To begin a return request, email us at support@curioblvd.com.
- We review all return requests within 48 hours.
- Once your return is approved, we will provide:
- A return shipping label
- Instructions for where and how to send your package
Items sent back without prior approval will not be accepted.
4. Who Pays for Return Shipping
Curio Blvd covers the cost of return shipping, visit our shipping policy page page for more details
5. Return Address
All approved returns must be shipped to:
Curio Blvd
15 Railroad Ave #1
Newville, PA 17241
This is our designated return-processing facility.
6. Damages, Defects & Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at support@curioblvd.com with:
- Photos of the item
- Photos of packaging
- Description of the issue
We will evaluate the issue and make it right.
7. Lost Packages & Shipping Insurance
Curio Blvd partners with Route Package Protection for shipping insurance.
If the customer purchased Route insurance:
- Lost or damaged packages are fully covered
- Customers receive a replacement or a refund
- Curio Blvd support assists with filing the Route claim
If the customer did NOT purchase Route insurance:
- We will assist in investigating the shipment
- Customers may be responsible for reshipment shipping fees
- Refunds may be issued on a case-by-case basis depending on the carrier investigation
Curio Blvd does not leave customers unsupported—assistance is always provided.
8. Non-Returnable Items
The following categories cannot be returned:
- Custom or personalized products
- Sale items
- Gift cards
If you’re unsure whether your item qualifies, contact us.
9. Exchanges
For the fastest service, return the item you have. Once your return is accepted, you may place a new order for the desired item.
10. European Union 14-Day “Cooling-Off” Period
If your order is shipped to the EU, you may cancel or return your order within 14 days, for any reason, without explanation.
Items must still meet the standard eligibility requirements (unused, tags, original packaging).
11. Refunds
Once your return is received and inspected:
- We will notify you if the refund is approved.
- If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
- Your bank or credit card provider may require additional time to process the refund.
- If 15 business days pass after your refund approval and you have not received your refund, contact us at support@curioblvd.com.
12. Rejected Returns
If your return does not meet the eligibility requirements:
- You will not receive a refund for the item.
- You may request to have the item shipped back to you at your expense.
- Items that are damaged or do not qualify for resale may be discarded.
- Partial refunds may be issued at Curio Blvd’s discretion.
13. Dispute Resolution & Support Escalation
For all return, refund, or order issues:
📧 Email: support@curioblvd.com
📅 Response Time: Within 48 hours